Customer Support

Customer Support

Contact us toll-free at 1-800-708-6442

Intrahealth is committed to its customers and providing responsive customer support through a number of access channels including:

  • Toll-free support line (all support staff are located in North Vancouver, BC)
  • Dedicated support email
  • Remote access
  • Resources accessible through our Self Service Centre
  • Post implementation training and upskilling services

Our aim is to ensure you have the support and knowledge required to maximize the benefits of your software.

Please note: Non-emergency support hours as of February 1, 2015:
Monday-Friday: 7:00am – 7:00pm
Saturday: 9:00am – 5:30pm
Sunday: 10:30am – 7:00pm

We recognize the power of knowledge and offer a comprehensive support package to optimize the productivity of your organization.

Our online Self Service Centre provides a full range of support resources to enable you to increase product knowledge and maximize the benefits of our software. At Intrahealth we recognize the importance of excellent customer service and care. Accordingly, we are constantly updating and improving the customer service tools and resources available to you.

Alongside the product help function, our Self Service Centre and support analysts will be able to assist you with any product matters you may encounter.

How can I arrange further training?

To receive a training quote and organize additional training, please contact:

Stephanie Howard
Manager of Implementation and Education Services

Email: edu@intrahealth.com

Can I email your support team?

Yes! Our support team can be contacted by email at support@intrahealth.com

Where can I find additional resources?

Our Self Service Centre Downloads section contains User Manuals, Topic Sheets and other great information to assist in your day-to-day work.

Have a question?

Call us: 1-800-708-6442
Email us: support@intrahealth.com

 

Self Service Centre: https://support.intrahealth.com

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Support: 1-800-708-6442 - Email: support@intrahealth.com