Frequently Asked Questions
Intrahealth is able to offer three solutions for Physician use from a hosted environment, the only vendor to do so:
- Profile Rich Client
- Browser – Profile Rich Client via Citrix
- Pure Browser – No Citrix
Each technology has its strengths. There is no one right answer. You can even mix and match to exactly suit your needs, using one in one context (e.g. your office) and a second in another (e.g. hospital). With Intrahealth you are permitted to use all three under your PITO license.
|Profile Rich Client||
Stores reference data locally to optimize speed (does not need to obtain from the Host)
|Browser- Profile Rich Client via Citrix||
The “connection with host lost” program has the same interface
|Pure Browser – No Citrix||
Need a separate “connection with host lost” program
Yes. You own the data (the patient owns their information, but not the format in which its stored). At any time we can send you a backup.
Yes, we offer patient access by a browser. They can perform various functions, from booking appointments, reviewing their care plan and recording home observations. However, the physician has complete control over their access, or even if there’s any access at all. There is also the opportunity to charge patients for this service – Profile can automatically charge them a monthly fee, or a transactional fee which they can pay online
Intrahealth’s team is based in North Vancouver, BC. It comprises about 30 staff representing the helpdesk, development, implementation and training.
We have three physicians currently working at Intrahealth Canada.
Intrahealth has been in operation since 1997. It has been growing at 40%pa and has 100 staff world wide. We sell to Physician Offices, to Health Authorities and to other health organisations, so our risk is spread. We are privately held (mostly) by Physicians. The Health Authorities that installed our product conducted due diligence on our financial viability. The two physician founders of Intrahealth are now permanent residents of BC.
If you have other questions, please contact Intrahealth.